Using the Help Desk Information Screen

The Help Desk Information screen contains the most current user support contact information for user account assistance (via email to eaim@faa.gov) and technical support (via email to helpdesk@faa.gov).

To Access the Help Desk Information screen:

  1. Open the Help Desk Information screen using the Resources menu or screen:

  1. Mouse-over the Resources menu tab to display the menu and then click the Help Desk Information item.

OR

  1. Open the Resources screen by clicking the Resources menu tab and then clicking the Help Desk Information link.

The system displays the Help Desk Information screen.

  1. Use the information on the help desk information as needed.